Testimonials
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I do not order a lot from Associated Bag but every time I do, the experience is nothing short of amazing! I couldn’t find my order history, so I guessed on my online order. I got a phone call just minutes later from Vicki. I was so glad she called me. I ordered the wrong item. She looked up my history, changed my online order to what I really wanted, and sent me a revised email with all the correct info.
Anyone else, you place an order, and they are done with you after that, right or wrong. Vicki tracked my shipment and reached out after it was delivered, to make sure all was good. ONLY real people and people who care, do things like this. The service they provide is pretty much a lost art (like preserving food or sewing a quilt). Pretty much everywhere is automated prompts and AI. If all places I did business with were personable and reactive like Associated Bag, the world would be a much better place. KUDOS Associated Bag!
Dena Quintana, Customer Success Rep
Malnove Utah
Clearfield, UT
December 2024
Associated Bag continues to be completely reliable, and I appreciate the efforts on the part of your company to be the supplier of choice for an incredibly wide range of quality products. I’ve been a customer of your company for many years and have always been delighted with the service I’ve received. It’s why I recommend your company to friends and colleagues whenever possible.
Arthur Na
IRIS Corp.
Ann Arbor, MI
December 2024
The customer service through Associated Bag has been phenomenal. I work with many vendors and their communication is among the very best that I’ve come across. Helpful, pleasant, attentive. I’m looking forward to doing more business with Debby and the Associated Bag team.
Craig McGlew, Account Rep
Industrial Supplier
Carrollton, GA
October 2024
I am 88 years old and for 25 years, I have created computer-generated greeting cards (Margaret Symons Greetings) and counted on Associated Bag to provide the “poly” bags into which my cards are placed. It is always a pleasure to speak with the Associated Bag experts who take my order and get the bags on their way in minutes. Because my vision is limited, it is a Divine Gift to be able to see the computer screen and produce cards. All the money I make is given directly to charity.
Margaret Symons, Owner
Margaret Symons Greetings
Seattle, WA
June 2024
Since day one I’ve always been pleasantly impressed with the attention to satisfaction by Associated Bag. Besides simplicity with ordering and confirmation, all orders are accurate and arrive the day requested, every time. I’ve especially enjoyed a consistent, personal follow-up email that genuinely offers to help with any issues in any way possible. In my humble opinion Associated Bag sets the quiet example of what all other companies should follow.
Aaron Brown, Scheduling & Procurement Manager
Pretium Packaging
Philmont, NY
January 2024