I am the lucky individual who is responsible for placing our department’s purchase orders with hundreds of different vendors. Not everyone is a real joy to deal with. I have dealt with the “not so great customer service experience” to the “I wish every vendor could be just like them”. Associated Bag is that vendor “I wish all vendors could be just like them”. In the many years I have been ordering products from Associated Bag, I have always been amazed at the fantastic customer service I have received. I cannot recall one time where the service was lacking or that I was ever disappointed. The staff is incredibly friendly, courteous and always willing to go the extra mile to assure everything is perfect. You can expect a response almost immediately for any product questions or order concerns you may have. You are treated as if you are their only customer. It’s a really great feeling that you rarely get when dealing with most vendors.
However, the exceptional customer service isn’t the only department that makes Associated Bag a great company to work with. The shipping department is also worthy of a gold star for their service. Most orders are delivered within two days of placing your order, very often it’s the following day. However, the customer care doesn’t end once your order is received. Shortly after delivery, a customer service representative will contact you to make sure everything meets your expectations, was received as ordered and in good condition. They really do take customer service to another level!
Associated Bag with its stellar customer service continues to make for a real joy when conducting business with them.