"On a $50 order, she went back to make sure I got the package in time..."
I stumbled across Associated Bag while frantically searching for the tamper evident seals I needed to put on my jars before sending orders out. We ran out earlier than usual and the deadline was approaching, so I needed the seals shipped over night. After placing my order, I called to make sure the order would go out. When I explained my situation, the customer service representative somehow got my package to FedEx in time to go out that same evening (it was already around 4:00 pm). I checked the tracking number that night and my shipment was on time to be delivered the next day, but when I checked in the morning it had changed to the day after. I wasn’t surprised that FedEx fumbled the shipment, but I was caught off guard by the voicemail I received from the customer service representative I had spoken with the previous day. On a $50 order, she went back to make sure I got the package in time, and when she realized I hadn’t she called AND sent an email to make sure things were resolved. You guys are fantastic!
Spenser Sullivan
Las Vegas Cannabis
Las Vegas, NV
April 2018