The customer service at Associated Bag is one of the best I have experienced while purchasing. I had not been doing this for very long and needed help getting things set up to purchase from their website as the previous buyer only used fax. It was my first experience with Associated Bag and they were terrific. I called them several times that day and each time spoke to a different person. Each person treated me kindly, with respect and was very helpful in answering each and every question I had. They set us up to start purchasing from their website, made sure everything was operating properly and sent me out a catalog all in the same day. Plus our order shipped the same day as ordering! They made sure I had everything I needed and more. Customer service is very important and people want to experience great customer service when they need help or have a problem. They are the face of the company and typically the first line of contact and this is the kind of customer service people want to experience. Thank you!