I have used Associated Bag for several years both ordering on the internet and over the phone. We use printed bags of several sizes and have to phone in the order. I have never experienced a more courteous and knowledgeable customer service group than those at Associated Bag. We have never had a wrong product or delayed shipment. In fact, the last time we purchased the bags we were out of one size. Our representative said they could be rushed for a small fee. Our two week lead time was a little over a week. They do indeed make you feel like you are their only customer. I would highly recommend them for all of your packaging needs. I have to mention that they have the cutest covers on their catalogs. The little “bag guy” is adorable.