Returns

Damage in Shipment - Despite our best efforts, items may occasionally be damaged in transit. Freight carriers are liable for damages only when damage is indicated on the bill of lading before you sign for the shipment. We recommend that you inspect the outside and contents of all cartons received. If any damage is found, write details on the bill of lading and save the shipment, including the outside container and inside packing material. Ask the delivery carrier to make an inspection immediately. Per ICC regulations, it is the responsibility of the consignee to file a damage claim with the carrier promptly after inspection. For assistance and replacement information, contact our Customer Service Department at 800-926-6100, or email: customerservice@associatedbag.com.

Returning Merchandise - Most items may be returned within 60 days of receipt. Please contact a Customer Service Representative by phone: 800-926-6100, fax: 800-926-4610, or email: customerservice@associatedbag.com for a Return Authorization Number and shipping instructions prior to a return. Shipping charges should be prepaid unless otherwise arranged in advance. All merchandise must be carefully packed and will be subject to charge if not in saleable condition.