Customer Letters

"Hats off to Associated Bag for outstanding customer service all the way through the organization!"

I am a small re-distributor of packaging products serving the Northern Nevada area. I spent most of my career as a Customer Service Manager in the packaging industry and I know first hand what it takes to provide top-notch customer service. I believe in giving credit where credit is due.

 

I deal with many vendors. Some are good, some are not so good, and some are less than not so good. In the case of Associated Bag, they have been a supplier of mine since the inception of my company, back in 2004. They have always been there to help with my product and pricing needs. Always helpful, they give me the feeling that my company is important to them. This runs all the way through their operation, from the customer service staff to the people at the will call dock. I want to take this opportunity to thank them for a job well done! Also a big thank you goes out to Ariel Graham who takes care of my account. She is always there to take my requests and answer my questions in a helpful, courteous manner.

 

I would also like to compliment the Management staff for staying focused on the customer. Far too many companies today are so focused on their internal workings that they have lost sight of the customer. I am looking forward to my continued partnership with Associated Bag. Keep up the good work. It is appreciated. Associated Bag is a top-notch company and I recommend them highly!

 

Again, hats off to Associated Bag for outstanding customer service!

 

Sue Robbins, President/Owner
Eastern Sierra Packaging, Topaz, CA
March 2010

 

"I always feel like I am her only customer."

I am a Site Service Technician and work at Intel for VWR International. Our company purchases many different kinds and sizes of bags, and there have been times when we have needed these bags in a RUSH. Jennifer has always taken her job to the next level by contacting us and tracking orders, sometimes calling 6 or 8 times in one day to help me out with an order. I always feel like I am her only customer. She is always on top of my orders -- if I have a problem, she solves it as fast as she can and always with a great attitude and willingness to keep our customer happy. At times I know she goes to great lengths to ensure that everything is going to be OK. I really like working with her, she is professional and I feel she really loves her job and likes doing what she does at Associated Bag. I am so glad you have a very special person like Jennifer at Associated Bag.

 

Sandie Taylor, Service Technician
VWR International, Chandler, AZ
March 2010

 

"I was very impressed with the level of service, kindness, and generosity shown me..."

I recently called and placed my first order with Associated Bag Company. I want to personally thank you for the assistance I received and the samples that were provided to me. I was very impressed with the level of service, kindness, and generosity shown me upon my first contact with your company. These are the reasons I am choosing to do business with Associated Bag.

 

Gary Ekizian
Whooze Nuts Products, Kingsburg, CA
March 2010

 

"Great customer service included sending several samples."

I wish to thank Tammy and Jackie for their incredible patience and professional customer service. After searching at length for the right plastic bag to start dyeing my fabrics, they came through with flying colors. Not all plastic bags are created equal in thickness and size. I needed a certain thickness in order to work with colored dyes. Then it had to be a certain size in order to accommodate fabric yardage. Great customer service included sending several samples. Once I placed my order, the bags arrived the following day! I highly recommend Associated Bag Company for all of your packaging and shipping supplies.

 

I. Cattaneo, Art Quilter
Grass Valley, CA
March 2010

 

"I have always received top quality products and excellent service."

I work for Kent H. Landsberg Co. in Atlanta, Ga. We are a packaging and distribution company. I am a buyer and have purchased items from Associated Bag for 10 years. I have always received top quality products and excellent service. It is a pleasure doing business with a company like Associated Bag. Thank You.

 

Suellen Gary, Buyer
Kent H. Landsberg Co., Atlanta, GA
March 2010

 

"I see great products that will find positive exposure all across the board."

Having noted your most creative page on the web I must say you do show original thinking. I see great products that will find positive exposure all across the board. Show the way and your competition shall learn. May success be your most constant partner in 2010.

 

Robert Taylor
Ontario, Canada
March 2010

 

"The employees exemplify the high standards Associated Bag Company has the reputation for maintaining."

Associated Bag is the company to work with on any packaging, storage, or mailing solution of ANY size! The employees exemplify the high standards Associated Bag Company has the reputation for maintaining. As a busy working writer and artist, they assisted me PROMPTLY with patience, humor, and consideration that is unrivaled by any company I have ever experienced.

 

Ms. C. D. Brewster
January 2010

 

"...I’ve found the perfect product AND the perfect company."

I am now truly a committed fan of Associated Bag Company for your service, pricing, quality of product, and willingness to help solve problems.

 

I am a high school band director in Fairmont, WV. We are known as the Busy Bee Band & Honeybees (our school mascot is the Bee) and currently have 180 members (25% of the student body). We are considered the most traveled band in the state - with performance venues ranging from the Tournament of Roses Parade in Pasadena, CA (2000) to - not one, but two Presidential Inaugural Parades in Washington, DC (1989 & 2001) as well as performance sights such as Walt Disney World (11 performances since 1974), New York City, Toronto, Ontario - and recently Nassau, Bahamas.

 

I point this out because we are using only four fund raising ideas per year for our group to reduce the individual student price for travel. But our single, most impressive fund-raiser is - believe it or not - California Citrus - namely Sunkist Navel Oranges and Texas Ruby Red Grapefruit.

 

This fundraiser has been in place since 1984 when we first partnered with Sunkist - and in those past 25 years we have sold over three-million pounds of citrus. Each December and again in late February, we pre-order cases of oranges and grapefruit for our two major sales. We offer to our customers a 40-lb case - either straight product or mixed, half & half; 20-lb cases - again, straight order or mixed as well as 10-lb bags of either oranges or grapefruit. This month, December, 2009 - our group reached another milestone. Our pre-sold order was an even 102,000 pounds! (That’s three tractor-trailer loads!)

 

Now you may ask, how does Associated Bag Company come into play with this fundraiser? Simple! Our greatest number of orders is for the 10-lb bag of Oranges. And since we hand pack the 10-lb bag orders, we need a quality product that not only has strength and durability, but must also look so “clear” it’s as though there is nothing between the citrus and the customer!

 

And why is Associated Bag our choice? Well, when you have over 2,000 orders alone for 10-lbs bags of oranges, and 500 orders for grapefruit, we need to purchase 4,000 bags so that we have plenty for our follow-up sale later in February. And here comes the best part, Associated Bag was nearly $30.00 less per/thousand than another leading (but nameless) manufacturer we had used in previous years. And on top of that, your product was sent UPS ground and was received at our school just two days later! WOW, What Service! So, out went your competitor’s catalog - for good!

 

I can honestly tell you that our group will profit over thirty-thousand dollars on this ONE sale alone. Everything has to be right, including the plastic bag! Thanks to your part in this scenario, the product looks great and is well protected during handling and distribution to our customers.

 

So now you know why I’m so impressed: Quality product, very competitively priced, outstanding associates taking my phone order providing prompt and quick service. Sounds to me like I’ve found the perfect product AND the perfect company. If anyone has any doubts, have them email me; I’ll be glad to set them straight - straight over to Associated Bag Company!

 

Earl W. McConnell, Director
Busy Bee Band & Honeybees
East Fairmont High School, Fairmont, WV
December 2009

 

"This was an all-around wonderful experience…"

I am a retired building tradesman and a radio hobbyist. In an effort to organize my electronics and various other materials, I was directed to Associated Bag Company by an amateur radio operator. Arriving unsure of exactly what I needed, I was pleasantly surprised with the assistance I received.

 

Everyone was very friendly. They took the time to discuss my needs and gave me samples to help me decide what would work best. The bags I chose were in stock and the price was very reasonable. This was an all-around wonderful experience and the bags are working out great. I’ve already found many more uses for them.

 

Charles Kremer
Milwaukee, WI
November 2009

 

"Thank you for your great service and terrific product."

We are a homeowners association that is challenged each year to find white paper bags that are reasonably priced for our Christmas Eve luminaries. We have 52 homes and require about 250 bags. In searching the internet for the bags and candles, we found prices that were extremely high. But, when we found the Associated Bag price for 500 bags, we felt as if we had hit the jackpot. Delivery was fast and we now have a two year supply on hand. Thank you for your great service and terrific product.

 

Winter Park Hills Neighborhood Association
Winter Park, FL
November 2009

 

"This will lead to even more business from me in the future..."

I would like to express my gratitude for the efforts of your Sales Correspondent, Tammy Kowalski. I recently placed an order for some zipper bags with your company and on their arrival I noticed that the printing on the cover bags (containing the zipper bags) was very resistant to rub-off. I am a professional archaeologist and we use your zipper bags to hold artifacts discovered in the field and those placed in permanent storage. We write identifying information on the outside of these bags using a commonly available permanent marker. However, we have a problem with the ink from these markers rubbing-off due to the attrition of handling. When I noticed the resistant ink on the packaging bags, I sent an e-mail to your company inquiring about its source. Luckily, Tammy responded and we went through a series of e-mails regarding the ink on these overbags. She went to great effort to find the source of the ink. Ultimately, it was found to be available only in bulk form. However, one of her colleagues suggested a marker that they use and she sent me some samples. I ran some attrition tests and found that these markers are indeed better than the ones we use. I am now in the process of purchasing markers from that manufacturer for field trials.

 

The point of this message is to give credit where it is due. Tammy went out of her way to research a subject that I believe was “above and beyond the call of duty.” This is rare in American business today. There is so much focus on short-term gains and little effort toward long-term benefits. What Tammy did will help us reduce the number of artifacts that we have to discard because the identifying information has been lost. It will also ensure that the information written on bags permanently stored in museums will not be lost due to handling. I have been a customer of yours since the mid-1980s and have always received great service from your company. Tammy’s efforts reinforced that opinion and will lead to even more business from me in the future and from as many other people as I can convince to order products from Associated Bag.

 

S. Dwight Kirkland, B.S., M.A., R.P.A.
President and Senior Archaeologist
Southeastern Horizons, Inc., Douglas, GA
October 2009

 

"Need I say my loyalty increased by 100%."

At a time when every dollar makes a difference, Sam, in customer service, not only saved me 50% on the Associated Bag product I required, but took a proactive approach to being sure I had the exact bag I needed. She shipped samples the same day and had my order to me in 2 days time. Need I say my loyalty increased by 100%. Thank you Sam and thank you Associated Bag.

 

Leigh Sauser
Dr Chocolat!, Laguna Beach, CA
October 2009

 

"Thank you for the wonderful service..."

Recently, we mistakenly ordered the wrong bags for our kettle korn business. Upon realizing our error we called your company and the customer service rep we spoke with did an awesome job correcting our order. She was very helpful and understanding. We really appreciated this as well as your competitive pricing.

 

Thank you for the wonderful service, we are looking forward to working together with Associated Bag again.

 

Jim Smith & Nancy Ausevich, Owners
JW’s Kettle Korn, Holbrook, MA
September 2009

 

"...I choose to buy from Associated Bag."

I thoroughly enjoy doing business with your company. From the caliber of your customer service to the quality of your products, you are a very good organization. This is why I choose to buy from Associated Bag.

 

Bob Harder
H&H Associates, Ordinary, VA
September 2009

 

"Thank you for your excellent products and services."

Thank you for your excellent products and services. The free samples you provided me were of tremendous help in comparing my options. This wonderful service gave me confidence that the product I eventually ordered would be exactly what I needed. Associated Bag is a great company to work with.

 

Rebecca Newsome
Virginia Favorites, Mechanicsville, VA
September 2009

 

"I am proud to do business with you."

I am a retired Philadelphia police officer and have also been a private investigator for 21 years. Throughout my career experiences I have dealt with all kinds of people. Anyone can complain, but I am old enough to know that when you get great customer service you should recognize it. I truly appreciate the service you provide.

 

Thanks to everyone at Associated Bag Company. I am proud to do business with you.

 

Kent Reppert Sr., Owner
KR2ART, Doylestown, PA
September 2009

 

"...the outstanding customer service we have consistently received has saved us both money and time."

We think Associated Bag Company is terrific for two reasons. One is the amazingly fast processing of our orders and shipping of your excellent products. The other is the outstanding customer service we have consistently received which has saved us both money and time.

 

Dona Cooper
Durham, NC
September 2009

 

"When it came time to choose packaging for my own company I knew right where to go."

My mother’s business has been ordering from Associated Bag Company for years. Previously I worked for a photographer and when we needed bags I asked my mother what company I should contact. She said hands down Associated Bag, so I immediately ordered catalogs and placed an order, which came very promptly.

 

When it came time for choosing packaging for my own company I knew right where to go. I am so grateful that everything comes so quickly and that you send out free samples. That has always impressed me. Thank you so much – you have a winning company with winning employees!

 

Sabrina Ann Zielinski, Co-Owner
Abundant Life, Acworth, GA
August 2009

 

"...it’s worth far more than two cents to get superior products, service, and delivery."

The reason I buy from Associated Bag is that you offer genuine customer service – the kind we hardly see anymore. I can always get a friendly representative on the phone who actually knows about the products and can answer my questions.

 

When I had a tough packaging problem I needed to see a single item as a sample. Your staff sent it promptly, along with some even better suggestions for solving my packaging issues. When I called your competitors and asked the same question they told me that they wouldn’t provide a sample – I would have to buy a 500-piece case and take my chances. If the product didn’t fit my needs I could always return the entire case... at my expense.

 

I’m sure if you search hard enough on the internet you can find someone who is two cents cheaper, but believe me – it’s worth far more than two cents to get superior products, service, and delivery. Please don’t ever change.

 

P.S. – Dear Associated Bag execs: some day you’re going to be in a meeting and someone from Accounting is going to say, “You know if we cut back on customer service staff we could save some real money.” Please feel free to kick them for me and keep on kicking them until they come to their senses – your superior customer service is THE reason I buy from you. Keep up the good work!

 

Glen Goldstein, President
Bicycle Shows U.S., Narrowsburg, NY
August 2009

 

"Honesty, fair prices, and friendly service are always appreciated."

The truth is the truth; your customer service was outstanding. Selecting the correct bag for our kettle corn sounded simple at first; however we spent $85.00 at a local Denver vendor who took us down the wrong road. I don’t remember the name of the lady at Associated Bag who answered my phone call, but she gave us all the help we needed.

 

Thanks again for the great service. Honesty, fair prices, and friendly service are always appreciated. From my experience, Associated Bag meets the Air Force standards of Integrity, Service Before Self, and Excellence in all we do!

 

John & Mindy Gebhardt, Owners
Love Kettle Corn, Loveland, CO
August 2009

 

"...your customer service representatives are very pleasant, professional, and helpful."

Quality customer service seems to be such a rarity today. Too often getting the information or assistance needed is like pulling teeth.

 

I am happy to tell you that this has never been my experience with your company. Each time I call, your customer service representatives are very pleasant, professional, and helpful. I work in customer service and appreciate how important it is to be a positive reflection of the company you work for.

 

Dawn Nicolai, Customer Service Representative
B.W. Wilson Paper Company, Chesapeake, VA
July 2009

 

"...my interfaces with customer service to the people on the loading dock are complete and total quality."

I am a Book Seller on Amazon.com. I use the Padded Mailers that are sold by Associated Bag. I place a large order about 3-4 times a year. On each of those occasions my interfaces with customer service to the people on the loading dock are complete and total quality. Far above and beyond the call of duty.

 

Being a book seller is a second career for me. I am a retired Pacific Telephone Manager with 33 years of service. Of those 33 years, 25 of them were spent supervising personnel. So I am very aware of what constitutes “Good Customer Service”.

 

I congratulate you on your selection of employees, and their training. It is a credit to your Company’s policies.

 

Margaret Brenner, Book Seller
Oakland, CA
July 2009

 

"Amazingly, I received my order the day after I placed it..."

Quality customer service is not as common as it should be, and I want to thank you for the refreshingly good experience I had with your company recently. I had to call twice to place my order, as my dog unplugged the phone during my first call. Both times I spoke with a live person right away, and both people were very friendly and helpful.

 

Amazingly, I received my order the day after I placed it, and had no problems from start to finish. Your employees are to be commended for providing good service, and making me a very satisfied customer.

 

Ellen Tarczewski, Doll Clothes Seamstress
Dousman, WI
June 2009

 

"...your staff has been extremely helpful in guiding me to a solution to my needs."

I just wanted to take a few moments to tell you how much I enjoy doing business with your company! I've been a customer for a number of years, both while I lived in Wisconsin and now in Arizona. I'm a Powerseller on eBAY who uses a fair quantity of boxes and bubble wrap for shipping and have found your products and service outstanding!

 

When I moved to Arizona I was concerned about shipping times, but every order I've placed in the past two years has been processed very quickly and arrived in a more than timely fashion! Though I use your website for most orders, I've occasionally had to call with a request and your staff has been extremely helpful in guiding me to a solution to my needs.

 

Recently a friend of mine who lives in Connecticut asked where I got my shipping supplies and I directed him to your company via your website. I heard from him about a week later and he was just amazed how fast his order had arrived and was more than pleased with the pricing.  

 

Please pass this on to your staff and President to let them know that they are doing a great job!

 

Thomas Jacomet, Queen Creek, AZ

"The quality of your products, the promptness and accuracy of your deliveries, and especially the first-class treatment by your employees has made a marvelous impression of your company."

I am writing to commend one of your employees, Tammy Kowalski.

 

I recently placed an order for our church, but I made a mistake. I ordered some tote bags, thinking they would have a handle, but didn’t notice they were the only tote bags without handles. When they arrived I realized my error, and called your company. I was connected with Ms. Kowalski. I explained my situation and she was extremely nice and pleasant and helpful. Her phone manner was very clear and professional but friendly.

 

I told her I thought I wanted a t-shirt bag instead, and she offered to send me some samples so I’d be sure I got what I wanted. They arrived and I replaced my order with no problem. I also talked to a woman named Lynn who was very agreeable too. From first to last Ms. Kowalski dealt with my situation in the best possible way, from the viewpoint of a customer.  

 

The quality of your products, the promptness and accuracy of your deliveries, and especially the first-class treatment by your employees has made a marvelous impression of your company.

 

Lois Helms, Rev., Walterboro, SC

"It was a pleasure to work with your company..."

 

I wanted to compliment you on the excellent customer service which I recently received. We had ordered some bags from your company and due to our lack of familiarity with your products, unfortunately chose to order the wrong item. We had our item replaced with the proper item and were also given a kind accommodation with regard to our return.

 

I wanted to thank you and thank your customer service workers. It was a pleasure to work with your company and we will certainly keep you in mind in the future.

 

Bridget M. O'Connell, Esq., Buffalo, NY

 

"You and your company are always very efficient and helpful..."

Good morning. I wanted to tell you thanks for the bags. I believe we received them the very next day.
I was really surprised. You and your company are always very efficient and helpful and it is appreciated. We work with some companies that are not and it is very stressful. Thanks again for always helping.

 

Debbie Johnson, Merchandising Coordinator
Toter Inc., Statesville, NC

 

"This is an example of excellent customer service before we were even customers!"

Thank you for the samples, they were exactly what we were looking for. We were very surprised and pleased that the samples came as quickly as they did. This is an example of excellent customer service before we were even customers!

 

We were even more pleased with the fast delivery of our actual order. You provide excellent service and are a wonderful business to work with. Thank you again and we look forward to doing business with you.

 

Mike and Bonnie Youngs, Co-owners
Crawford County Sports Photography, Meadville, PA

 

"Whenever I call to place an order, I get such courteous and friendly people!"

I would just like to send a compliment your way on your “always-friendly” Customer Service Department!

 

Whenever I call to place an order, I get such courteous and friendly people! That is much appreciated in the much-harried world we now live in, and I know I can always look forward to getting a LIVE person to talk to. Thank you for that.

 

Nancy, Executive Administrator
Fluid System Components, Inc., Green Bay, WI

 

"I don’t think it gets any better than this."

I would just like to tell you that I am very thankful that your company is so quick and efficient. The fact that I can order something online before your deadline and receive it the next day is just wonderful. At first, I thought it was too good to be true, but my experience has been that every single order arrives as shipped and on time.

I don’t think I even need mention the quality of your products. I think I like your “own” versions of the Ziplock bags instead of the actual Minigrip ones. “Our Own” bags have become my own as well. After watching bags from a previous supplier change from a quality product to one of inferior quality, I decided enough was enough and discovered your company while searching online.

I’ve even discovered that if I pay my bills through my online banking bill-pay service, it will pay you just as fast as you sent me your products. I don’t think it gets any better than this. I never fail to mention Associated Bag Company whenever someone asks me about my packaging.

Sincerely, one very satisfied customer.

Tom Lemos, Owner
Hayward Patients Resource Center, Hayward, CA

"You are on the top of our "nice" list..."

I have to tell you that we deal with a lot of vendors, and almost all of them seem to be on our "naughty" list this holiday season. You are on the top of our "nice" list - actually you may be the only one on it. You have consistently delivered quality products at competitive prices, ease of delivery, and stellar customer service.

I know that we are a small customer, but we will continue to be a loyal customer. I have been asked over the years to shop around for possibly better deals, but once again you have reminded me why I refuse.

A happy holiday season to you.

Mark Mabry
Dragonfly Software, Scotts Valley, CA

"You were quick, priced well, no handling fees, and fast delivery!"

Wow! You blew everyone out of the competition for bubble mailers. You were quick, priced well, no handling fees, and fast delivery!

You now have a new customer…and as my business grows, I know you will be there to meet my packaging needs. Thank you for your professional service.

Beverly Kelley
Phanatical Reader Books, Oceano, CA

"I could not have filled the order without the help of Associated Bag Company..."

Late afternoon on Friday, a customer placed a very large order of my product and needed it last week. Although I had enough inventory to fill the order, I did not have enough zipper bags to package the order.

I called your 800 number and spoke with Sam. She was able to schedule a Saturday delivery. She overcame a shipping issue with UPS and I received the bags on time as she promised. I worked all weekend, and shipped this morning. I could not have filled the order without the help of Associated Bag Company, and Sam.

J.R. Davis
CST Products, Burnet, TX

"I just wanted to thank you for your great website and your excellent service"

I own a small bookstore and sell a lot of books over the internet. I got your website from a book I have called "Selling Used Books Online" by Stephen Windwalker, and I just wanted to thank you for a job well done.

I ordered a box of padded mailers last night after 5pm, and they arrived today as my store opened! In a time when great customer service is often overlooked and undervalued, I just wanted to thank you for your great website and your excellent service. I will order again!

Julie Marcus
Under the Table Books, Chicago, IL

"Wow, you have impressed me!"

Wow, you have impressed me! I ordered some poly bags on Saturday night over the Internet, but I made a mistake with the order. I called Monday morning to correct it and talked with a very friendly and helpful sales person who did a great job of correcting my order (I wish I had asked her name to thank her in this email) .

Your company shipped the order the same day and I received it today (Wednesday) - exactly what I wanted and in great shape. I am not sure how much better your company could do. Thanks for the great service and product.

Roger Marlow
Enumclaw, WA

"A big thanks goes out to all of you for all you do for us."

I just wanted to take a minute to say thank you for the outstanding service you provide to our company. It is head-and-shoulders above that of our old supplier, U-Line. When I took over this position about a year ago, Tammy Serdynski called me and convinced me to switch to Associated Bag Company. Tammy has helped me so many times since then, and has just done an outstanding job.

A few months ago, I got to meet Associated Bag's local representative, Gail. She has been a really big help...coming out weekly, checking our stock levels, and ordering exactly what we need when we need it. She has made life much easier for me.

We are very loyal to vendors who are good to us, and I wanted to let you all know how much we appreciate Tammy, Gail, and everyone there at Associated Bag. A big thanks goes out to all of you for all you do for us.

Ryan Henderson
Precision Energy Services, Fort Worth, TX

"The item we ordered worked perfectly for us..."

Thank you for making this process friendly and easy. From our initial call to ordering, everyone has been very polite and our shipment was prompt and correct. The item we ordered worked perfectly for us, and we will continue to be a customer. Thanks again.

Cassie Arnold, Vice President
Puppy Patch Bakery Inc., Montgomery, PA

"…I want you to know how satisfied I am with Associated Bag."

Although I've been doing business with you for a few years, I may have the distinction of being the least important Associated Bag customer. If I never purchased another product, you wouldn't notice a delta in your top or bottom lines. Nevertheless, I want you to know how satisfied I am with Associated Bag. I have not kept Associated Bag a secret, and for some time have been telling those with whom I do business about your excellent customer service.

I believe that in today's "do more with less" and "self service" business climate, customer service has suffered. To be sure, customer service has a cost, but it is not something that can be directly purchased. True customer service can only be provided and received. "Payment" for customer service comes in the form of repeat business, increased sales and a growing customer base. Clearly, Associated Bag not only understands this concept, but has turned it to their advantage.

Traci Gauthier, Sales Correspondent, has distinguished herself among the best at providing superior customer service. A day has not passed when I have placed an inquiry to, or request with, Traci, and she has failed to respond. The manner in which Traci approaches customer service provides a perfect example not only for her Associated Bag colleagues, but your entire industry. Traci's attention to detail and excellent customer service has been responsible for me moving an ever-expanding portion of my business to Associated Bag. In fact, as new needs arise, I now check with Associated Bag first. I can only imagine that Traci has had a similar effect on others.

I also want you to know of the excellent customer service that your Harrisburg warehouse Staff provides. Even the uninitiated can clearly see that there is a lot going on at your Harrisburg warehouse. However, despite the workload and activity there, everyone has always been cordial and has provided superior customer service -- qualities not often found in a warehouse setting.

Over the years, I've noticed a disappointing trend at large and small companies. As the claims of superior customer service increase, the delivery of customer service often declines. This inverse proportion poorly reflects upon those that believe lip service is an acceptable alternative to customer service.

I believe that a true measure of a company is not how it conducts itself in one instance, but rather the sum of its conduct during many instances over a long period. Considering my experiences with Associated Bag, I'm convinced that you understand the value of customer service, the benefits that accrue to your customers and Associated Bag when you provide excellent customer service and your true commitment to customers' complete satisfaction. Please pass on my heart-felt, "Thank You" to Traci Gauthier and your Staff at your Harrisburg warehouse for making your 100% Satisfaction Guarantee something more than a slogan in your catalog.

R. Raub

"Associated Bag Company deserves to take a bow…"

I have dealt with many companies in my 27 years in business and have experienced all levels of customer service. Many companies today have decided that a great way to cut costs is to minimize their customer service expenditures. Exceedingly long wait times on phone calls, limiting samples to no more than 3 or 4, extra fees for handling, and rude or poorly trained sales representatives are some of the more common examples of the poor customer service I have experienced in recent years.

So, it has been nothing short of amazing to deal with Associated Bag Company these last two years. The phone is always answered immediately and by someone who is well informed, helpful beyond words and cheerful. I have never been asked to limit my sample requests (as one of your competitors does) or pay extra fees for handling. But I was particularly impressed by the way your Customer Service Dept. handled a return we needed to make the other day. It was all done with such class and ease. I still can’t believe it.

Associated Bag Company deserves to take a bow for remembering that the customer is most important and for beautifully executing the policy. I never even check your competitor’s prices anymore. Partly because I have found that yours are almost always lower but also because it’s just not worth taking the chance on another supplier.

Thanks very much for making my life a little easier. Please keep it up!

Marie Krey, President
Savvy Solutions, Inc., South Wayne, WI

"…it is truly evident that Associated Bag is a great Company in all respects."

I am writing you this e-mail to recognize and compliment to you personally our appreciation in working with your employee, Ms. Cheryl Massie. Her help today was absolutely terrific. I say this because of her excellent attitude in helping us as a Customer get done what we needed. She was proactive and enthusiastic in making sure we were satisfied. She truly had our best interest in mind.

A company is as only good as it's people. By working with Cheryl Massie today it is truly evident that Associated Bag is a great Company in all respects.

Alan Lande, Sales Manager
KHL - Malow Division, Mount Prospect, IL

"That was the fastest delivery I’ve ever experienced!"

That was the fastest delivery I've ever experienced! I put the order in late yesterday afternoon, and today it was delivered. WOW! I was definitely impressed and the product is perfect. Thank you for your speedy delivery and quality products. You have definitely won my loyalty.

Patti Santa Maria, Manager, Customer Support and Administration
Spuntech Industries, Inc., North America

"It’s so nice to work with companies that make life easier for their customers!"

I just wanted to applaud your company for its very friendly website. I just placed an order online with my credit card, and it was so smooth and simple. You can’t imagine how frustrated I get with companies’ websites. Some websites don’t allow different shipping and billing, some won’t accept the credit card info because the address is off by a word abbreviation, some websites you go through so much trouble to type everything, and then you go back and everything you wrote or ordered disappears. Thanks again, and keep up the good work. It’s so nice to work with companies that make life easier for their customers!

Isabelle Jacquet, Genetics Department
Harvard Medical School, Boston, MA

"Everyone I had contact with was genuinely helpful and courteous."

Having recently purchased some bags from your company, I wanted you to know what a pleasant experience it was for me. Everyone I had contact with was genuinely helpful and courteous. I was given the kind of service that helped me to determine my precise bag needs quickly and easily. Your employees are to be complimented on their intelligence and proactive customer service. It is a joy to do business with people like yours.

Linda Sheehan
Chameleon Faces Face Painting, Tuscon, AZ

"You make us small business owners feel just as important as the much larger ones!"

Hello! I just wanted to take a moment to commend your company on doing a great job! When I originally requested my catalog and asked for it to be sent ASAP, it was sent lightning fast! Your catalog is easy to read and your site is easy to maneuver through. When I placed my first order a while back, it arrived much faster than I ever anticipated! I have compared your company to others and have made the decision to stick with you as my main supplier because you guys have been superb all the way around! You make us small business owners feel just as important as the much larger ones! I have passed the word along to fellow associates and hopefully they will become your buyers as well!

Keep up the good work!

Mitzi Herber
GreatOldies4You, Durango, IA

"I have told many individuals of your company and will continue to do so!"

I recently placed and received my first order from your company. The reason I am writing is that most times people are fast to complain about the service they receive. I am writing commending your company and Chad in customer service who assisted me in my questions and placing my order.

I first contacted customer service by e-mail in November requesting information and samples. I received a prompt response, adequate samples of variety and size to help suit my needs and no pressure to purchase when I stated a decision wouldn’t be made until the end of December.

Subsequent e-mails were answered in the same prompt, courteous and professional manner. The shipping of the order was also handled in the same fashion. I had contacted two other companies and did not have the same type of experience.

In this hasty, take-it-or-leave-it type of world, it is indeed a pleasure to come in contact with one who values and respects the customer. I have told many individuals of your company and will continue to do so! I work for a different type of manufacturer and have to say, they also have these same types of values.

I felt that writing this letter was of the utmost importance to notify you of this exceptional service, this employee and to compliment your company. (I also like and appreciate the quality of your product!)

Paula A. Skinner
Genoa, IL

"I must say that your company has won my admiration and respect."

I wanted to make you aware of your excellent customer service function and especially the individual work of Mr. Chad Pagel, Sales Correspondent. Ms. Traci Gauthier also assisted me once or twice in Chad’s absence. I was very impressed with the level of care and attention I was given on several recent inquiries I made on slidergrip bags, polybags and cable ties and poly labels. Chad communicated with me like a long-lost cousin and sent me numerous follow-ups and samples. Although I did not purchase your slidergrip bags due to not meeting my exact size specification, I was very impressed with the level of service I received.

Chad was extremely useful in helping me investigate custom labels for one of my packages, which for me was very valuable since I was not experienced with these labels. He helped me select and design a custom label for one of my packages which has dramatically improved our productivity and professionalism. We are still working on engineering the best way to apply the labels to my package, but I am confident that he will do everything within his power to help me as much as he can.

I think it is very rare in this day and age to find a company such as yours, dealing in commodity type items, that offers such exceptional levels of service. I have dealt with many other suppliers such as your company, but have never been serviced to the level that your people helped me on every transaction.

I must say that your company has won my admiration and respect. I will continue to look at the other guys’ catalogs and web sites, but will probably place my orders with your company since I know you are going to give me excellent service. I was also impressed that you gave me credit from the “get go” without any hassle. Thanks for your time.

Don W. Staples
Staples Hardwood, LLC, Baton Rouge, LA

"…never before, have I received such outstanding, "red carpet" treatment from any company."

Hello, my name is Hassan John and I recently had the pleasure of finding your company through an online Internet search.

I placed an order for bubble envelopes and Mary Daly was the representative that handled my telephone call. Ms. Daly, to date, is the most pleasant person I have ever dealt with. And I have dealt with thousands of customer service reps from coast to coast over the past two decades.

I received my order very quickly…I could not believe an order could be expedited with such efficiency. Upon examination of the envelopes, I then realized that I had ordered the wrong size. This was 100% my fault! I called back and explained my predicament to Mary.

She immediately made me feel comfortable, offering me the option to return the order and reorder the correct size. To facilitate that, she sent me samples which I received the NEXT DAY! Ms. Daly also put me in contact with another extraordinary employee, Sherry Mlynczak, for the handling of the return. By now, I was beside myself, never before, have I received such outstanding, “red carpet” treatment from any company.

I am writing to acknowledge that Associated Bag Company is the most professional and outstanding company that I have ever dealt with, and with employees like Ms. Daly and Ms. Mlynczak, I will not hesitate to order anything that I may ever need without looking elsewhere. I will also recommend your company with the highest confidence to anyone.

Thank you very much for taking pleasant business experiences to a new level.

Hassan John
Lindenhurst, NY